Complaint Registration

Escalate partner or delivery issues directly into the platform review process.

Use this route when a customer needs to report fraud, non-delivery, poor support, payment disputes, or misrepresentation. Complaints are tracked inside the CRM and can influence settlements, warnings, suspension, or license controls.

What happens next

Opencase enters admin review

Reviewlinked partner, customer, and license are checked

Controlsettlements or commissions can be held if needed

Resolvefinal action is recorded in the CRM

Submit Complaint

Share enough detail for a formal review.

Your Name

Your Email

Phone

Complaint Category

Customer ID (if known)

Partner ID (if known)

License ID (if known)

Complaint Title

Complaint Details

Recorded review path

Complaints are recorded in the CRM, not lost in untracked email threads.

Hold controls

Active complaints can place settlements or partner payouts on hold while admin reviews the matter.

Protection first

Customer protection is a core part of the community model, not an afterthought.