Clear refund rules for software licenses, services, and payment corrections.

1. License Sales

Software license sales are generally non-refundable once the license key has been issued, activation has been completed, software files or access have been delivered, or installation or implementation has started.

2. Services and Setup

Support fees, setup charges, customization, data migration, training, implementation, and consultation services are non-refundable once work has started or the service has been delivered.

3. Customer Environment Issues

No refund will be due where issues arise because of the customer's own machine, server, hosting, operating system, database, network, hardware, antivirus, local security settings, third-party conflicts, or failure to maintain proper backups.

4. No Refund for Data Loss

Intellion Solutions is not responsible for customer-side data loss and no refund shall be due for losses caused by accidental deletion, database corruption, hardware failure, backup failure, malware or ransomware, user negligence, unauthorized access, or local environment issues.

5. Wrong or Duplicate Payment

If a duplicate or incorrect payment occurs, the customer must notify Intellion Solutions within 7 days of the transaction. Verified payment errors may be corrected by refund or billing adjustment.

6. Special Approval

Any refund outside this policy shall be at the sole discretion of Intellion Solutions unless otherwise required by law or stated in a signed agreement.

7. Processing Time

Approved refunds, if any, may take 7 to 21 business days depending on the payment provider, processor, or banking channel.

8. Contact

For billing or refund matters, contact:

Email: info@intelliondigital.com

Company: Intellion Solutions

Address: 9A Nespak Canal Road, Lahore, Punjab, Pakistan